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Social Media Analyst BlackBerry Technical Support Career

BlackBerry is a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry solution in 1999. Today. BlackBerry products and services are used by millions of customers around the world to stay connected to the people and content that matter most throughout their day. Founded in 1984 and based in Waterloo. Ontario. the company operates offices in North America, Europe, Asia Pacific and Latin America. For more information, visit www.blackberry.com.

BlackBerry LogoThe Social Media Analyst, BlackBerry Technical Support
Ref Code: 130000701

You will be responsible for supporting customers via social media channels and monitoring these channels to highlight issues and report on trends. When you passed the test, you will be worked at Singapore.

  • Engaging with and responding to the user community via social media platforms such as: BlackBerry support forums, Twitter. and Facebook 
  • Monitoring Twitter and the BlackBerry support forums for arising issues 
  • Providing world-class customer support and instilling customer confidence when resolution is unknown 
  • Leveraging knowledge-based systems to assist customers; escalating to internal teams when necessary
  • Authoring articles for the BlackBerry Community Post 
  • Delivering reports on social media activity for product launches, issues, and trends; helping with regular reporting cycles by sourcing qualitative and quantitative data 
  • Learning and becoming proficient in all aspects of social media and how it can be used as a support mechanism 
  • Clear, concise and profesional communications in Bahasa Indonesia and English language
  • Knowledge and active participation in social media platforms
Interested candidates please apply and register at the ref code position